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Trad by Tomi is a premium fashion brand specializing in exquisite kaftans and finely crafted embroidery. Rooted in elegance and tradition, we create timeless pieces that blend luxury with cultural heritage. We offer a carefully curated selection of high-quality fabrics, from sophisticated and neatly tailored kaftans to intricately embroidered designs, ensuring both style and comfort. Whether you seek ready-to-wear outfits or bespoke creations, Tradbytomi is your ultimate destination for exceptional craftsmanship.

TradByTomi

Policy

Shipping Policy, Return Policy, Privacy Policy AND Terms & Conditions

Shipping policy

Every Trad By Tomi order is handled with the same precision and attention to detail as our designs.

Processing & Delivery:
  • Production Time: Each piece requires 2-3 weeks for completion.
  • Delivery Timeline:
  • Lagos: 1-2 days
  • Other Nigerian Cities: 3-7 days
  • International Orders: 5-14 days
Shipping Partners & Tracking :

We work with trusted logistics providers to ensure safe and timely delivery. Once your order is shipped, you will receive a tracking number via email.
For express and special delivery requests, please contact us before placing your order.

Returns & Refunds

Every Trad By Tomi piece is custom-made for the individual, which means we do not accept returns or refunds. However, we stand by our commitment to flawless craftsmanship and will work with you to ensure a perfect fit.

Alterations & Adjustments :

If your kaftan requires modifications, please reach out within 2 days of delivery, and we will make the necessary adjustments.

Order Issues :

If you receive a defective or incorrect order, notify us within 2 days, and we will resolve the issue promptly.
For further inquiries, please contact our support team via Whataspp.

Privacy Policy

Your trust is as important to us as your style. At Trad By Tomi, we are committed to protecting your personal information and ensuring a secure shopping experience.

What We Collect :

We collect necessary details such as name, contact information, pictures or videos (media), and order history to provide seamless service.

How We Use Your Data
  • To process orders and tailor our services to your needs
  • To enhance your personalized shopping experience
  • To improve our brand and customer engagement
Security & Confidentiality
  • We do not share your information with third parties without consent.
  • Our website uses secure encryption to protect your data.
  • We may use cookies to improve site functionality and user experience.

Terms & Conditions

By engaging with Trad By Tomi, you agree to the following terms of service.

Bespoke Orders
  • All pieces are custom-made and production begins only after payment confirmation.
  • Due to the nature of bespoke tailoring, all sales are final unless an error is made on our part.
Pricing & Payment
  • Prices are subject to change based on material costs and availability.
  • Full payment is required before production begins.
Intellectual Property
  • All designs, branding, and creative assets are the exclusive property of Trad By Tomi.
  • Unauthorized use or reproduction of our designs is prohibited.
Liability & Order Delays
  • We are not responsible for unforeseen delays caused by shipping, customs, or external disruptions.
  • If a delay occurs on our end, you will be notified immediately.
Policy Updates

We reserve the right to update our terms and conditions at any time. For any clarifications, please contact us directly.